Versand

 

1. Free Standard Shipping

reefb.shop provides free standard shipping on all eligible orders accepted through the website.

No minimum purchase amount is required for standard shipping unless a different condition is clearly disclosed before the order is submitted.

Express or upgraded delivery services, where offered, may be subject to an additional charge shown during checkout.

2. Estimated Delivery Time

The estimated total delivery period for standard orders is 15 to 20 business days from order confirmation.

This estimated period includes ordinary order processing and transportation time.

Business days normally exclude Saturdays, Sundays, and public holidays at the relevant processing or delivery location.

A different delivery estimate may apply where it is clearly displayed:

• On the product page;

• During checkout;

• In the order confirmation; or

• In a later communication accepted by the customer.

3. Order Processing

After an order is submitted, it may be reviewed for:

• Payment authorisation;

• Address accuracy;

• Product availability;

• Fraud prevention; and

• Other security requirements.

Customers will normally receive an order-confirmation email after the order has been received.

An order-confirmation email does not necessarily mean that the order has been dispatched.

Processing may take longer during:

• Public holidays;

• Promotional events;

• Periods of high order volume;

• Product launches;

• Security reviews; or

• Unexpected operational disruptions.

4. Delivery Destinations

Orders may be delivered only to destinations accepted during checkout.

A delivery address must be complete, accurate, and accessible to the carrier.

Customers are responsible for providing:

• Full recipient name;

• Street name and building number;

• Apartment or unit information where applicable;

• Postal code;

• City;

• Country;

• Valid email address; and

• Valid telephone number where required for delivery.

reefb.shop may contact the customer where address verification is required.

5. Shipping Confirmation and Tracking

Where tracking is available, the customer will receive a shipping confirmation containing a tracking number or tracking link.

Tracking information may take several business days to update after a shipping label is created.

A temporary absence of tracking updates does not necessarily mean that the package has stopped moving.

Some final-delivery services may use a local postal or courier partner. The tracking reference may change when the package is transferred to that partner.

6. Separate Packages

Products from the same order may be shipped separately.

Separate shipment may occur because:

• Products are stored at different fulfilment locations;

• Items become available at different times;

• Package size or weight requires separate transport; or

• A logistics provider divides the shipment.

Customers will not be charged an additional standard shipping fee solely because an order is delivered in multiple packages.

7. Delivery Estimates

Delivery dates are estimates rather than guarantees unless reefb.shop expressly agrees to a fixed delivery date.

Delivery may be delayed by:

• Severe weather;

• Natural disasters;

• Public holidays;

• Customs procedures;

• Carrier disruption;

• Labour disputes;

• Flight or transport cancellation;

• Border inspections;

• Remote delivery locations;

• High seasonal demand;

• Incorrect address information;

• Failed delivery attempts;

• Security reviews; or

• Other circumstances outside reasonable control.

Where a delay occurs, customers retain any mandatory legal rights available under applicable consumer law.

8. Customs, Import VAT, and Duties

Depending on the origin of the shipment and the delivery destination, customs or import procedures may apply.

Any taxes, duties, or charges that reefb.shop is legally responsible for collecting will be included in the displayed price or clearly disclosed before the order is submitted.

reefb.shop will not add an undisclosed standard delivery charge after checkout.

Where a public authority independently assesses a charge, reefb.shop will provide reasonable order documentation upon request but cannot control the authority’s assessment.

9. Address Changes

Customers should review their delivery details carefully before submitting an order.

A request to change the address should be sent immediately to info@reefb.shop.

Address changes cannot be guaranteed after:

• The order enters processing;

• A shipping label is created;

• The package is packed; or

• The package is handed to a carrier.

Where an address cannot be changed, the customer may need to contact the carrier or wait for the package to be returned.

10. Incorrect or Incomplete Addresses

Where delivery fails because the customer supplied an incorrect or incomplete address, reefb.shop may request payment of reasonable redelivery costs to the extent permitted by law.

Any such charge will be limited to actual and reasonably incurred expenses.

Customers should contact info@reefb.shop promptly after identifying an address error.

11. Failed Delivery Attempts

A carrier may:

• Attempt redelivery;

• Leave the package at an authorised location;

• Deliver it to a neighbour where legally permitted;

• Hold it at a collection point; or

• Return it to the sender.

Customers are responsible for reviewing carrier notifications and collecting packages within the stated period.

12. Unclaimed or Refused Packages

A refused or unclaimed package may be returned to the relevant fulfilment or return-processing location.

Refusing delivery does not automatically constitute a valid withdrawal statement. A customer wishing to withdraw should also notify reefb.shop by email.

Where legally permitted, reasonable costs caused by an incorrect address, unjustified refusal, or failure to collect a package may be deducted from a refund.

Mandatory withdrawal and consumer rights remain unaffected.

13. Delayed Packages

Customers should allow the full estimated delivery period before reporting an order as delayed.

Where the estimated period has passed, the customer should email info@reefb.shop and include:

• Full name;

• Order number;

• Delivery address; and

• Available tracking information.

reefb.shop will review the shipment information and may contact the carrier or logistics provider.

14. Lost Packages

Where tracking indicates that a package is lost or where the carrier confirms loss, reefb.shop will assess the claim and provide an appropriate remedy in accordance with applicable law.

The customer may be asked to provide information required for the carrier investigation.

For consumer orders, the risk of accidental loss generally remains with the seller until the customer, or an authorised third party other than the carrier, receives the goods.

15. Packages Marked as Delivered

Where tracking shows that a package was delivered but the customer cannot locate it, the customer should:

• Check the delivery location;

• Check with household members;

• Check with neighbours where appropriate;

• Review carrier notifications;

• Contact the carrier; and

• Notify info@reefb.shop promptly.

reefb.shop will provide reasonable assistance with a carrier investigation.

A tracking status alone will not override mandatory consumer rights where reliable evidence shows that the package was not delivered to the customer or an authorised recipient.

16. Damaged Packages

Customers should inspect packages and products after delivery.

Where packaging or products arrive visibly damaged, the customer should contact info@reefb.shop as soon as reasonably possible and provide:

• Order number;

• Description of the damage;

• Photographs of the outer packaging;

• Photographs of the shipping label; and

• Photographs or video of the damaged product.

Customers should retain the product and packaging until instructions are provided.

17. Order Cancellations

Customers who wish to cancel an order before shipment should contact info@reefb.shop immediately.

Cancellation cannot be guaranteed after processing or dispatch has started.

Where cancellation is no longer possible, eligible consumers may still exercise applicable withdrawal rights after receiving the order.

18. Delivery to Parcel Lockers and Collection Points

Delivery to a parcel locker, forwarding address, hotel, workplace, collection point, or other alternative location may be permitted only where accepted during checkout and supported by the carrier.

The customer is responsible for ensuring that the selected location can receive the package.

19. Contact

Questions concerning processing, shipping, tracking, delays, loss, or delivery should be sent to:

reefb.shop
Email: info@reefb.shop