Widerrufsrecht

 

1. Statutory Right of Withdrawal

Consumers purchasing products through reefb.shop generally have the right to withdraw from an eligible distance contract within 14 days without giving a reason.

The withdrawal period begins on the day after:

• The customer, or a third party designated by the customer other than the carrier, receives the goods;

• The customer receives the final item, where multiple items from one order are delivered separately;

• The customer receives the final delivery or final part, where goods are delivered in several deliveries or parts; or

• The customer receives the first item, where a contract provides for the regular delivery of goods over a defined period.

To exercise the right of withdrawal, the customer must send a clear and unambiguous statement of the decision to withdraw to:

reefb.shop
Email: info@reefb.shop

The withdrawal statement should include the customer’s full name, order number, email address used for the order, the products concerned, and the date on which the products were received.

The customer does not need to provide a reason for exercising the statutory right of withdrawal.

To meet the withdrawal deadline, it is sufficient for the customer to send the withdrawal statement before the 14-day withdrawal period expires.

2. Consequences of Withdrawal

When a valid withdrawal is exercised, reefb.shop will reimburse eligible payments received in connection with the withdrawn products.

The reimbursement will include the cost of standard delivery paid by the customer. Because reefb.shop currently provides free standard shipping, no standard delivery charge will normally need to be reimbursed.

Any additional amount paid because the customer selected a delivery method more expensive than the least expensive standard delivery method offered by reefb.shop does not have to be reimbursed.

Reimbursement will be made without undue delay and no later than 14 days after reefb.shop receives the customer’s withdrawal statement.

However, reefb.shop may withhold reimbursement until:

• The returned goods have been received; or

• The customer provides satisfactory evidence that the goods have been returned,

whichever occurs first.

Refunds will normally be issued to the original payment method used for the transaction unless another method is expressly agreed. The customer will not be charged a refund-processing fee by reefb.shop.

Payment providers and financial institutions may require additional processing time before a refund appears in the customer’s account.

3. Returning Products

After sending a withdrawal or return request, the customer must follow the return instructions provided by reefb.shop.

Products must be sent back no later than 14 days after the customer communicates the decision to withdraw.

Customers must contact info@reefb.shop before returning a product. The correct return destination and return instructions will be provided by customer support.

Products must not be sent to an address shown on a shipping label without prior confirmation. Dispatch locations, fulfilment centres, and return-processing facilities may be different.

A return sent to an unauthorised or incorrect address may be delayed, rejected, or returned to the sender.

4. Return Shipping Costs

Unless the product is defective, damaged, incorrectly supplied, or otherwise non-conforming, the customer is responsible for the direct cost of returning the product.

Return shipping costs are not refundable in the case of a standard withdrawal or change-of-mind return.

Customers should use a reliable and trackable shipping method. The customer remains responsible for the returned package until it is delivered to the designated return location.

reefb.shop is not responsible for return packages lost because the customer used an untracked service, entered an incorrect return address, or failed to follow the provided return instructions.

Where a product is confirmed to be defective, damaged, or incorrectly supplied, reefb.shop will provide an appropriate remedy and may provide a prepaid return label or reimburse reasonable return shipping costs.

5. Condition of Returned Products

Customers may inspect products in the same way that they would reasonably inspect them in a physical retail store.

Returned products should be:

• Unworn, except for reasonable fitting;

• Unwashed;

• Free from stains, odours, cosmetics, pet hair, or other contamination;

• Returned with original tags and accessories where reasonably possible; and

• Packaged adequately to prevent damage during return shipping.

The absence of original packaging does not automatically eliminate the statutory right of withdrawal. However, the customer may be responsible for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

Examples of excessive handling may include wearing clothing for an extended period, washing it, altering it, removing hygiene protection, damaging it, or using it in a manner beyond ordinary fitting.

6. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to products that fall within an exception recognised by applicable law, including:

• Products made to the customer’s specifications;

• Clearly personalised products;

• Products that are liable to deteriorate or expire rapidly;

• Sealed products that are unsuitable for return for health-protection or hygiene reasons where the seal has been removed after delivery; and

• Other products expressly excluded from withdrawal rights under applicable law.

A product will not be treated as non-returnable merely because it was sold at a reduced price. Sale products remain subject to applicable statutory consumer rights unless a lawful exception applies.

7. Defective, Damaged, or Incorrect Products

Customers should inspect their order promptly after delivery.

Where an item arrives damaged, defective, materially different from its description, or different from the product ordered, the customer should contact info@reefb.shop as soon as reasonably possible.

The customer should provide:

• The order number;

• A description of the problem;

• Clear photographs or video showing the product and issue;

• Photographs of the packaging where shipping damage is suspected; and

• Any other information reasonably required to assess the claim.

Depending on the circumstances and the customer’s statutory rights, an appropriate remedy may include:

• Repair;

• Replacement;

• Price reduction;

• Refund; or

• Another remedy required by applicable law.

Customers are not required to accept store credit instead of a legally required monetary refund.

Nothing in this policy limits the customer’s statutory warranty and conformity rights.

8. Incorrect Size or Change of Mind

Selecting an unsuitable size, colour, style, or fit is normally treated as a change-of-mind return rather than a product defect, provided that the product corresponds to its description and the size ordered.

Customers should review the product measurements and size guide before ordering.

Eligible change-of-mind returns may be made within the statutory withdrawal period, subject to the return conditions and direct return costs described in this policy.

9. Exchanges

Direct exchanges may not always be available because stock levels can change.

Where an exchange is requested, reefb.shop may ask the customer to return the original product for a refund and place a new order for the preferred size, colour, or style.

An exchange does not remove or reduce any statutory rights.

10. Order Cancellation Before Dispatch

Customers who wish to cancel an order before dispatch should contact info@reefb.shop immediately.

Cancellation cannot be guaranteed once an order has entered processing, been packed, or been handed to the carrier.

Where cancellation before dispatch is not possible, the customer may still exercise an applicable statutory withdrawal right after receiving the products.

11. Refused and Unclaimed Deliveries

Refusing a delivery or failing to collect a package does not automatically constitute a valid withdrawal statement.

Customers should separately notify reefb.shop of their decision to withdraw by emailing info@reefb.shop.

Where a package is returned because the customer provided an incorrect address, refused delivery without explanation, or failed to collect it, reefb.shop may deduct reasonable and legally recoverable return or redelivery expenses from the refund, provided that doing so does not restrict mandatory consumer rights.

12. Missing Refunds

Customers who have received a refund confirmation but cannot see the funds should first:

• Check the original payment account;

• Contact their bank or card issuer; and

• Allow the payment provider’s standard processing period.

Where the refund remains missing after the payment provider’s normal processing period, the customer should contact info@reefb.shop with the order number and refund confirmation.

13. Fraudulent or Abusive Returns

reefb.shop may investigate returns involving suspected fraud, product substitution, deliberate damage, false delivery claims, or repeated abuse of the return process.

This provision does not permit reefb.shop to deny a legitimate statutory withdrawal, warranty, or conformity claim.

14. Mandatory Consumer Rights

This policy is intended to operate consistently with German and European Union consumer law.

Where any provision of this policy conflicts with a mandatory legal right, the mandatory legal right will prevail.

15. Contact

All withdrawal, return, refund, and product-quality enquiries should be sent to:

reefb.shop
Email: info@reefb.shop